Guarantees

When we guarantee something it means you have the honest word from the Infotronics Integrators (I) Pvt.Ltd owner. Should a representative not honor one of the guarantees listed below then please ask to speak with Aministrator/Owner Rishi or The billing Manager Nathalie . View and understand the different guarantees that we offer below.

30-Days Money Back 100% Satisfaction Guarantee
upposing you are unsatisfied with our service within your first 30 days, simply notify us and your fees will be reversed. No advanced notification required, no paperwork, no red tape, no catches whatsoever! This guarantee is VOID if your account violates our TOS or service agreement. Note that the 30 day period ends exactly 30 days from the day on which account was originally activated (not the day the order was placed). This money back guarantee does not apply to VPS, or Dedicated Servers services.

99.9% Uptime Guarantee
if your site isn't available 99.9% of the time within a given month, we will give you a rated credit for the time. While we rarely have server issues that result in downtime, we admit that it short lapses in service can happen. When they do, you shouldn't have to pay. This is why we drafted our unique 99.9% Uptime Guarantee. The 99.9 guarantee does not apply toward any reason that is beyond our company control IE natural disaster, blackout etc. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our 99.9% window.

24-Hour Support Response Guarantee
24/7 availability FOR TECHNICAL SUPPORT
Level 1, 2 AND III SysAdmin Support
30 minutes response time guarantee
6 hours resolution time guarantee


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